As a regulated firm, Resolution is committed to following the FCA guidelines and treating customers as well as complaints fairly (please see https://fshandbook.info/FS/html/FCA/DISP).
Alternatively, you could also contact our head office and let us know over the phone or in writing:
Tel: 0207 489 6497
We aim to deal with complaints promptly and fairly and obtain any additional information as necessary. We will acknowledge your complaint as soon as we are made aware of it, and will respond in writing within 5 working days. We will also send you a final response in writing within 8 weeks.
We strive to resolve complaints at the earliest possible opportunity. If for some reason, we are unable to respond to your complaint within 8 weeks, or you aren’t satisfied with our final response, you may be able to refer your complaint to the Financial Ombudsman Service (subject to various conditions).
If you would like the Financial Ombudsman Service to consider reviewing your complaint, you must contact them within six months of the date our final response letter is issued.
Their contact details are:
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